Frequently Asked Questions
Frequently Asked Questions for Members Including:
Busy Professionals, Stay at Home Parents and Individuals
PORTEIRO was developed by SCHEJ, Inc., a global social impact technology corporation founded by five co-founders.
PORTEIRO is designed for:
- Busy Professionals – Individuals with demanding schedules who need efficient service solutions.
- Stay-at-Home Parents – Those juggling household tasks while managing family responsibilities.
- Individuals – Anyone looking for on-demand or scheduled services that fit their lifestyle.
PORTEIRO, meaning “concierge” in Brazilian Portuguese, is a Lifestyle Management business-to-business-to-consumer (B2B2C) marketplace that uses AI and voice technology to simplify access to services for busy individuals.
PORTEIRO enhances daily life by offering:
- Personalized service management in one app.
- On-demand booking and scheduled service options at any location.
- Loyalty rewards for referring services to friends and family.
- Reduced service and delivery fees for convenience.
- Social impact contributions, ensuring every transaction helps a cause.
The value proposition for becoming a PORTEIRO Partner is to “Maximize your Business Value” because now you can:
– Pay reduced fees to acquire customers.
– Pay reduced fees to deliver and fulfill services.
– Pay reduced fees to process and receive payment for services.
– Generate revenue from repeat customers.
– Donate to a cause you are passionate about and we contribute as well.
As a PORTEIRO Partner, now you can: “Acquire customers, deliver & fulfill services at cost effective prices that maximizes your business value.”
The additional business value of PORTEIRO for Partners are:
– Create a community social impact with every transaction.
– Increased revenue from new customers with the creation of new value-added services and a new distribution channel.
– Increased revenue from existing customers with balanced costs and benefits.
– Reduced operating expenses because of less reliance on leasing commercial retail space, reduced marketing costs and support services, and elimination of additional equipment and software licensing requirements.
– Improved operational effectiveness and quality with improved scheduling and service timeliness, increased availability, increased productivity, expanded capacity and capability, performance monitoring, and improved technology utilization.
PORTEIRO gives busy professionals, parents, and individuals the “Gift of Time”, allowing users to:
- Reduce hours spent searching for and managing services.
- Easily schedule one-time or recurring service requests.
- Pay securely in-app and track transactions.
- Earn loyalty points for referrals.
PORTEIRO provides access to a wide range of services, including:
- Beauty & Personal Care – Haircuts, makeup, grooming, and wellness treatments.
- Household & Errands – Cleaning, repairs, pet care, and delivery assistance.
- Professional & Lifestyle Services – Coaching, wellness, and specialized services.
All service providers (Partners) undergo a thorough verification process, including background checks, business license verification, and service quality reviews.
PORTEIRO charges:
- A monthly or annual subscription fee based on the selected plan.
- A Convenience Fee—a small percentage of the service cost—for delivery and technology use.
PORTEIRO offers assistance through Messenger & WhatsApp, ensuring seamless support when you need it.
Currently, PORTEIRO operates in the United States, with plans for global expansion in 2025 and beyond.
PORTEIRO was designed to help busy professionals and families:
- Eliminate time-consuming searches across multiple service apps.
- Simplify on-demand and scheduled service bookings in one place.
- Easily pay and refer services without extra hassle.
Additionally, PORTEIRO supports nonprofit organizations by increasing community contributions through every transaction.
PORTEIRO connects Members with trusted Providers, facilitating seamless service requests anytime, anywhere while contributing to social impact initiatives.
PORTEIRO helps streamline both personal and professional needs by offering instant service bookings for:
- Haircuts, grooming, and wellness appointments.
- Errands, cleaning, and specialized services.
- Any on-demand or scheduled needs that save time and effort.
PORTEIRO securely handles transactions using Stripe, ensuring safe and reliable payment processing.
PORTEIRO prioritizes user security with advanced encryption and data protection, ensuring all transactions and personal details remain confidential.
PORTEIRO allocates a portion of its profits to community-driven causes, allowing users to support initiatives with every transaction.
We value your input! Reach us via Messenger & WhatsApp or share feedback within the app to help shape future improvements.
Absolutely! PORTEIRO is designed for simplicity, with an intuitive interface that ensures effortless navigation and service management.
Yes! If a service doesn’t meet expectations, PORTEIRO will work with both the Member and Partner to resolve the issue. Partners must maintain high service ratings to remain on the platform.
Yes! All Providers go through strict vetting to guarantee quality, professionalism, and reliability.
Yes, PORTEIRO is available on smartphones, tablets, and computers, ensuring flexibility for managing services anytime, anywhere.
Frequently Asked Questions Specific for
Service Providers
PORTEIRO was developed by SCHEJ, Inc., a global social impact technology corporation founded by five co-founders.
PORTEIRO serves three main groups:
- Service Providers (Partners) – Freelancers and small business owners offering on-demand or scheduled services.
- Consumers (Members) – Individuals, busy professionals, or families purchasing services for personal use.
- Benefactors – Individuals or organizations receiving contributions for a cause.
PORTEIRO, meaning “concierge” in Brazilian Portuguese, is an AI-powered, voice-enabled service booking platform that connects consumers with trusted providers instantly.
Designed specifically for solopreneurs, PORTEIRO simplifies scheduling while providing business-enhancing features, making it a more efficient and affordable alternative to other platforms.
As a PORTEIRO Partner, you maximize your business value by:
- Reducing customer acquisition, service fulfillment, and payment processing costs.
- Growing revenue through repeat customers.
- Supporting social causes—every transaction contributes to meaningful initiatives.
To join PORTEIRO, Partners must:
- Pass a background check.
- Hold a valid business license and necessary permits.
- Provide an Employer Identification Number (EIN) if applicable.
- Own a smartphone or tablet with active service.
- Be legally authorized to work in their country.
To join PORTEIRO, Partners must:
- Pass a background check.
- Hold a valid business license and necessary permits.
- Provide an Employer Identification Number (EIN) if applicable.
- Own a smartphone or tablet with active service.
- Be legally authorized to work in their country.
PORTEIRO operates as a B2B2C marketplace, charging:
- Partners a subscription fee and a marketplace fee, based on services delivered.
- Different subscription plans to fit business needs.
PORTEIRO offers assistance through Messenger & WhatsApp, ensuring users can easily get help when needed.
PORTEIRO currently serves the United States, with plans to expand globally in 2025 and beyond.
PORTEIRO was built to support service providers and nonprofits by:
- Helping businesses reduce operating costs and grow revenue.
- Increasing contributions for important community causes.
We use Stripe’s secure payment processing system for seamless transactions.
Security is our top priority. We use advanced encryption and security protocols to safeguard all personal and business information.
PORTEIRO donates a portion of its profits to causes chosen by Members and Partners, ensuring every transaction contributes to community well-being.
We value user input! Share your suggestions via Messenger & WhatsApp or through the feedback option in the app.
Yes! PORTEIRO’s intuitive design ensures even non-tech-savvy users can easily navigate the platform.
Absolutely! PORTEIRO is accessible on smartphones, tablets, and computers, allowing users to manage their business anywhere.