Have PORTEIRO – “The simplest way to find, buy or sell a service” questions? 

We’ve Got Answers.

Product, Services, and Application Management

• Who is the creator of PORTEIRO?

The creator of PORTEIRO is SCHEJ, Inc., a global social impacting technology corporation, founded by Arthur L. Burris, Jr.

• What is PORTEIRO?

PORTEIRO when translated from Brazilian Portuguese into English means “concierge,” is a Lifestyle Management business-to-business-to-consumer (B2B2C) mobile marketplace designed for Android and iOS devices that facilitate the exchange of services offered by local solopreneurs and small businesses (Partners), enabling busy professionals and individuals (Members) to request on-demand and/or schedule services to be fulfilled at an individual’s location of choice (home, office, other location, or on-location), anytime, anywhere.

• What makes PORTEIRO different from other apps?

Our competitors are either referral generators only, niche-specific, and/or not an end-to-end marketplace like Amazon, Airbnb, or Uber.

What makes PORTEIRO different from other apps:

• For Members, it is a lifestyle management marketplace that uses emerging technologies enabling Members to personalize their specific daily needs, request, and schedule on-demand, pay for services in-app, contribute to a specific cause of their choice and rate Partners with reduced service and delivery fees, called a Convenience Fee.

• For Partners, they will have the ability to accept and complete service requests, receive pay in-app, contribute to a specific cause of their choice, and rate Members with reduced fees to deliver services.

The additional advantage of using PORTEIRO compared to other apps is that we do not charge Partners non-subscription-based services such as online booking, SMS/email reminders, point of sale (POS) transactions, and Member review collection.

Other apps either charge a payment processing fee to receive payment or the Partner (service provider) has to use a POS or payment processing solution that charges a transaction fee. PORTEIRO does not charge Partners a transaction fee to receive payments as these are covered by the variable Marketplace Fees.        

Additionally, as part of our social impact purpose, we contribute 0.5% of total revenue to the same causes selected by both Members and Partners during a service transaction. If no contributions were made by either Members or Partners, we contribute up to 1% for team-specific causes.    

• What is the value proposition for becoming a PORTEIRO Partner?

The value proposition for becoming a PORTEIRO Partner is to  “Maximize your Business Value” because now you can:

• Pay reduced fees to acquire customers.
• Pay reduced fees to deliver and fulfill services.
• Eliminate fees to process and receive payment for services.
• Generate revenue from repeat customers.
• Donate to a cause you are passionate about and we contribute as well.

As a PORTEIRO Partner, now you can: “Acquire customers, deliver & fulfill services at cost-effective prices that maximize your business value.”

The additional business value of PORTEIRO for Partners are:

• Create a community social impact with every transaction.
• Increased revenue from new customers with the creation of new value-added services and new distribution channels.
• Increased revenue from existing customers with balanced costs and benefits.
  • Reduced operating expenses because of less reliance on leasing commercial retail space, reduced marketing costs and support services, and elimination of additional equipment and software licensing requirements.
  • Improved operational effectiveness and quality with improved scheduling and service timeliness, increased availability, increased productivity, expanded capacity and capability, performance monitoring, and improved technology utilization.

 What is the value proposition for becoming a PORTEIRO Member?

The value proposition for becoming a PORTEIRO Member is the “Gift of Time” because now you can:

• Personalize your services in one app and reduce the amount of time spent searching for services, requesting services on-demand, scheduling one-time & recurring services, and paying for services.
• Refer services for friends and family members in-app and receive loyalty points.
• Contribute to a cause you are passionate about and we contribute as well.
• Pay reduced delivery and service fees.

As a PORTERIO Member, finally you can: “Personalize your services all in one app, simplifying your services experience, giving you the gift of time to spend doing the things you enjoy.”

The additional business value of PORTEIRO for Members are:

• Increased personal life productivity reducing the number of hours spent requesting, scheduling, and commuting to providers of personal services at local brick and mortar locations.

• Where can PORTEIRO be downloaded?

PORTEIRO can be downloaded from both the Apple App Store for iOS devices and Google’s Play Store for Android devices.

• Where is PORTEIRO available?

Currently, PORTEIRO is available in the United States of America (U.S.A.), within the continent of North America. We plan to publish PORTEIRO to other continents of the world throughout the calendar year of 2022 and future years.  

• When will PORTEIRO be available?

PORTEIRO is available now for download and use by both Partners and Members in the U.S.A., within the continent of North America.

We plan to publish PORTEIRO to other continents of the world throughout the calendar year of 2022 and future years.

• Why was PORTEIRO created?

PORTEIRO was created to solve a need for consumers (Members), service providers (Partners), and non-profit organizations (Benefactors).

The needs for:

• Consumers are to reduce the amount of time spent:

– Searching for services across 464K lifestyle and delivery apps

– Requesting services on-demand

– Scheduling services

– Paying for services

– Referring services for friends & family members. 

• Service Providers are to reduce costs of doing business to:

– Acquire customers

– Deliver and fulfill services

– Receive payment for services

– Generate repeat customers 

• Non-Profit Organizations are to:

– Increase contributions for community causes and needs 

• How does PORTEIRO work?

PORTEIRO works by connecting an ecosystem of Members and Partners to transact anytime, anywhere and generate a societal impact through the facilitation of services on the platform.

• Is there any satisfaction guarantee on service received from the Partner?

PORTEIRO guarantees the satisfaction of service received from the Partner. This is further validated with the rating of Partners by Members and the verification of Partner reviews by other channels. If any Partner does not meet our minimal service rating benchmark, they will be removed from the PORTEIRO Marketplace. Additionally, if a Member is dissatisfied with the service, we will work with both the Member and Partner to resolve the issue.     

Marketing Management

• Who are the customers of PORTEIRO?

There are three customers of the PORTEIRO Marketplace, identified as follows:

1. Service Providers – A service provider is a small business or solopreneur, who we consider a PORTEIRO Partner, who delivers services and/or solutions that are on-demand or scheduled to consumers and organizations.

2. Consumers – An individual person, who we consider a PORTEIRO Member, who purchases goods and services for personal use.
3. Benefactors – An individual, community, group, or organization, who we consider PORTEIRO Benefactors, who are the recipients of contributions to help a person or cause.

Sales Management

• What qualifies me to be a PORTEIRO Partner?

The acceptance requirements to become a PORTEIRO Partner are as follows:

• Create a Stripe Business Connect account prior to downloading PORTIERO enabling subscription management and accurate, complete and timely payment for sold services.
• Pass a criminal background back.
• Possess a valid state business license for your industry.
• Possess an Employer Identification Number (EIN) for applicable companies.
• Possess valid city and state business permits.
• Maintain a “Good Standing” with the local corporation commission.
• Possess a driver license or government issued identification.
• Own or lease a smart phone or tablet with active cellular service.
• Must be legally authorized to work in the United States.

• What business information do I need to register as a PORTEIRO Partner?

The information needed to register as a PORTEIRO Partner are as follows:

• Name: First, Middle (if available), and Last
• Business Email
• Business Name
• Driver’s License Number
• Driver’s License Issue Date
• Driver’s License Expiration Date
• Business Address, City, State and Zip Code    

• Do I have to do x-number of transactions to remain a PORTEIRO Partner?

There are no minimum transaction requirements to remain a PORTEIRO Partner. However, you must adhere to the PORTEIRO Marketplace Terms of Use and maintain a  satisfactory service rating standard.    

Risk & Security Management

• What security measures are taken for Member safety?

Prior to onboarding a PORTEIRO Partner as a Service Provider onto the PORTEIRO Marketplace, all are identified and evaluated with a criminal background check by our Risk Management partner, IDScan.net, to minimize and reduce the probability of harm, ensuring Members’ safety.

Due to the global pandemic, in adherence with the Centers for Disease Control and Prevention (CDC) guidelines, we have integrated a voluntary COVID-19 vaccination status feature, whereas both Partners and Members can self-identify and upload proof. We plan to continuously integrate features showing compliance with health protocols, ensuring Members’ safety.   

Financial Management & Pricing Plans

• Who is PORTEIRO’s payment processor?

PORTEIRO uses Stripe’s payment processing platform to accept payments.   

• What are the transaction fees to use PORTEIRO?

PORTEIRO is a B2B2C marketplace that charges:

• Partners a monthly subscription fee and variable marketplace fee taken as a percentage of delivered services to Members.
• Members a monthly subscription fee and variable convenience fee taken as a percentage upcharge of delivered services by Partners.

PORTEIRO Partner – Marketplace Fees

Currently, there are four subscription plans with no processing fees to receive payments ever. PORTEIRO pays for all payment transactional fees from Stripe.

Marketplace fees are a percentage of service price charged after each completed transaction to market, sell and deliver services on the platform & utilize emerging technologies and are dependent upon the selected subscription plan.

The four monthly PORTEIRO Partner subscription plans are as follows:

1. PORTEIRO Partner Launch

• Free tier
• Monthly Subscription Fee – $0.00
• Marketplace Fee – 12%
• Partners receive 88% of the total service price

2. PORTEIRO Partner Pro

• Monthly Subscription Fee – $9.99
• Marketplace Fee – 9%
• Partners receive 91% of the total service price

3. PORTEIRO Partner Premium

• Monthly Subscription Fee – $19.99
• Marketplace Fee – 6%
• Partners receive 94% of the total service price

4. PORTEIRO At Your Service

• Annual Subscription Fee – $179.88
• Marketplace Fee – 0%
• Partners receive 100% of the total service price

• Marketing In-App Fees

For those businesses that do not provide a transactional service in-app and wish to market in the PORTEIRO Marketplace, we have the following plan:

• PORTEIRO Partner Marketing
  • Monthly Subscription Fee – $4.99
  • Marketplace Fee – N/A

PORTEIRO Member – Convenience Fees

Currently, there are four subscription plans to use the PORTEIRO Marketplace.

Convenience fees are a percentage upcharge of service price charged after each completed transaction to provide service delivery & utilize emerging  technologies and is dependent upon selected subscription plan.

The four monthly PORTEIRO Member subscription plans are as follows:

1. PORTEIRO Member Lifestyle

• Free tier
• Monthly Subscription Fee – $0.00
• Convenience Fee – 12%

2. PORTEIRO Member Pro

• Monthly Subscription Fee – $9.99
• Convenience Fee – 9%

3. PORTEIRO Member Premium

• Monthly Subscription Fee – $19.99
• Convenience Fee – 6%

4. PORTEIRO At Your Service

• Annual Subscription Fee – $179.88
• Convenience Fee – 0%